Order

Ordering Information

To place an order, request a quotation, or discuss your requirements, please contact Dostek by telephone, email or facsimile.

For product descriptions, application information and current prices, view this guide:

See below for information about shipping, payment methods, and returns.

Contact Dostek

Call Telephone

Toll free (USA and Canada)
1-888-355-5735

Local/International
519-742-5721

Email Email**

sales@dostek.com

Returns Returns/Shipping

Contact Dostek for authorization and shipping instructions. Unauthorized returns and shipments are not accepted.

Fax Facsimile**

519-741-8669

Fax Skype

Available by appointment for overseas calls.

Fax Business hours

8am - 5pm Eastern time zone,
Monday to Friday.

Voice mail available 24/7.

** Do not send confidential information, including credit card numbers, by email or facsimile. Dostek uses an unencrypted fax-to-email service for receiving fax messages.

Payment Methods

Dostek accepts payment by the following methods:

Corporate purchase order.
Subject to prior credit approval by Dostek.

Visa and Mastercard.
Order by telephone or fax using your credit card. For your security, Dostek does not electronically store credit card information. Credit card payment may not be available for some orders shipped outside USA and Canada.

PayPal.
PayPal™ online payments are easy and secure. A PayPal account is not required. You receive a PayPal invoice by email, and pay online. You can fund your purchase using your credit card, bank account, or PayPal balance. PayPal accepts Visa, Mastercard, Discover and American Express (excluding some Amex corporate cards).

Bank Funds Transfer.
Interbank wire payment is available for orders over $1000 delivered outside USA and Canada. Payment processing or currency exchange fees may apply. Contact Dostek for details.

Shipping

Dostek ships with UPS. For shipments to continental USA and Canada:

  • Software: UPS ground (2 to 5 days): $15
  • Behind-the-Tape Reader (BTR): UPS next-day air: $30

For more information, contact Dostek.

Returns/Refunds

All sales are final. However, returns and refunds are considered if warranted. To ensure your purchase is suitable for your application:

  • Contact Dostek to discuss your requirements.
  • Download a free trial copy to evaluate software before you decide. Take advantage of Dostek's free technical support during your trial.

Before returning a product, contact Dostek for authorization and shipping instructions. Unauthorized returns are not accepted. A restocking fee may apply.