Remote Service
Remote Service puts Dostek's technical expertise to work for you as a timely and affordable alternative to costly on-site service calls. For new customers, Dostek can remotely install and configure your software, show you how to use it, and help you test communication with your CNCs. For existing customers, Dostek can help you hook up a new machine or quickly diagnose a problem and get you back up and running fast.
To take advantage of Remote service, all you need is a high-speed Internet connection and a wireless telephone. For information about setting up your computer for Remote Service, please view the Remote Service Guide by clicking the link below.
Remote Service vs. On-Site Service
- Remote Service is fast. There's no need for a technician to travel to your location, and Remote Service is easier to schedule.
- Remote Service is affordable. There's no travel expense, and Remote Service rates are lower than on-site service rates.
- Remote Service is easy. Dostek technicians connect to your computer remotely to observe and control your sytem while guiding you over the telephone.
- Remote Service is versatile. Choose Remote Service to simplify installation and configuration of your new DNC system, perform diagnostic tests to quickly resolve communication and configuration problems, or expedite connection of a new machine to your system.
Remote Service vs. Technical Support
We're sometimes asked to explain the difference between Remote Service and Technical Support.
Dostek Technical Support helps you complete tasks or solve problems by providing advice by telephone or email. Technical support will direct you to the correct application, help file, document, menu or technique to achieve your goal, but you do all the work. Technical support is free for a certain period after you purchase your Dostek product to help you with installation and setup, or thereafter by annual subscription or per-incident service fee.
With Dostek Remote Service, however, a Dostek technician connects to your computer over the Internet and performs the necessary tasks, trains you to use the software, or diagnoses and resolves a reported problem. Remote Service is available at nominal cost, either as an hourly or flat-rate service fee.
Dostek Technical Support is ideal for customers who are self sufficient and have the time available to perform the tasks themselves. Dostek Remote Service is ideal for customers with limited computer, networking and serial communication skills or with limited time to perform the tasks themselves.
Please contact Dostek if you wish to discuss whether Remote Service is right for you.