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Technical Support
Web-based remote service is a fast, secure and cost-effective way to put Dostek's technical expertise to work for you. All you need is high-speed Internet. We can connect remotely to install and configure your software, provide training or solve technical problems.
Remote support is easy:
- Call Dostek for a "Session ID."
- Enter your session ID in "Remote Session" (above).
- Click Connect, and then follow the on-screen instructions.
Basic remote service is free during the trial period and for a limited time after purchase. Thereafter, please call. If your session is brief, it may be free. To help ensure your session is brief, see the tips below.
More Support Options
- E-mail support is always free for registered users.
- To update your Dostek DNC software with the latest help files, test procedures and diagnostic software, download the Dostek DNC Support Update.
- To download software updates, manuals and technical documents, visit the Downloads page.
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Telephone
Toll free (USA and Canada)
Local/International |
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E-mail |
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Facsimile
519-741-8669 |
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Skype
Available by appointment for overseas calls. |
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Business hours
8am - 5pm Eastern time zone, Voice mail available 24/7. |
Tips:
For fast and effective technical support:
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Include the following information:
- Your full name
- Your company name
- Your telephone number, including area code
- Your correct e-mail address
- Your Dostek DNC software version number and serial number (click About in Dostek DNC's Help menu)
- Be specific. Avoid slang and ambiguous terms. For example, instead of saying "It quits when I download," say "When I send a file from the computer to the CNC, the CNC indicates alarm 86 and the Dostek DNC software indicates 'XOff char received' after sending 14 percent of the file."
- View Dostek's Support Guide for tips about resolving problems and sending information to Dostek:
