Support

Technical Support

Dostek technical support is available when you need assistance with downloading, installing, configuring, testing or using Dostek products.

For software updates, manuals and technical documents, please visit Dostek's Customer Download Page.

Need help during your FREE TRIAL? Dostek's friendly, knowledgeable, toll-free telephone technical support is absolutely free during your trial period! See 'Priority Telephone Support' below for more information.


Remote Service

Remote Service Remote Service puts Dostek's technical expertise to work for you as a timely and affordable alternative to costly on-site service calls. For new customers, Dostek can remotely install and configure your software, show you how to use it, and help you test communication with your CNCs. For existing customers, Dostek can help you hook up a new machine or quickly diagnose a problem and get you back up and running fast. To take advantage of Remote Service, all you need is a high-speed Internet connection and a telephone.
Details

SUPPORT PROCEDURES (PLEASE READ THIS FIRST)

For a fast and accurate response to your technical support inquiry, please click the following link to read and print Dostek's recommended technical support procedures.

Dostek DNC - Support Update

Click the link below to download the Dostek DNC Support Update file which installs the latest Dostek DNC online help files, test procedures and Dostek DNC Com Test Terminal test and diagnostic application on your computer.

PRIORITY TELEPHONE SUPPORT

Priority Technical Support includes unlimited telephone technical support (toll free in USA and Canada) and free access to software updates and technical documents posted in the Customer Download area of the Dostek web site.

Priority Technical Support is provided free during the free trial period and for 90 days following your purchase. Thereafter, Priority Technical Support is available by annual subscription or on a "fee per incident" basis.

To order a Priority Support subcription, or obtain more information, please contact Dostek

Priority telephone support is available during regular business hours (8 AM to 5 PM EST, Monday to Friday):

 

PRIORITY TELEPHONE SUPPORT

 1 - 8 8 8 - 3 5 5 - 5 7 3 5 

(Toll Free - USA and Canada)

519-742-5721

FREE EMAIL/FAX SUPPORT

Free technical support is available by both email and fax:

email: support@dostek.com
Fax: 519-741-8669

For telephone support, see Priority Telephone Support above.

SUPPORT FOR USED DOSTEK BTR

If you purchased a used Dostek BTR (Behind-the-Tape Reader) card either by itself or in a used machine tool, an affordable BTR Support Pack is available from Dostek. It includes documentation, the latest Dostek DNC BTR Edition software and toll-free technical support. Contact Dostek for details.